Return and Refund Policy

We want you to feel confident shopping with KinoLan. If you need help with a return or refund, please contact us before sending an item back.

Return eligibility

Return eligibility is assessed for each request based on the item, its condition, the order details, and applicable consumer rights. To be considered, items should be unused, in the same condition in which they were received, and include original packaging where reasonably possible. Proof of purchase may be required.

How to start a return

Email service@kinolan.com with your order number, the item you wish to return, and the reason for the request. If a return is approved, we will provide the applicable return instructions. Do not send items back without first receiving return instructions.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos where available. We will review the issue and work with you toward an appropriate resolution.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, subject to the processing time of your payment provider.

Non-returnable items

Items that have been used, are not in their original condition, or cannot be resold for hygiene, safety, or other reasonable reasons may not be eligible for return. Any additional exclusions that apply to a specific item will be communicated before or during the return review.